Gen4 Privacy Policy — How We Protect Your Information
Your privacy is our priority. This document transparently explains how gen4 collects, uses, stores and protects the personal data of users in Malaysia, in line with responsible data protection practices.
Updated: January 2026
1. What Information Does gen4 Collect?
Gen4 collects several categories of information to enable the platform to operate securely and deliver a relevant experience to every user in Malaysia.
Account information
During registration, we collect your full name, email address, phone number and other identity verification details as required. This information is used to create and manage your user account, verify your identity and keep your account secure.
Device & browser information
We collect technical data such as device type, operating system, browser version, IP address and language settings. This helps us optimise the platform for your device and detect any unauthorised access.
Payment information
For transactions in Malaysian Ringgit (RM), we retain records of deposits and withdrawals, including the amount, selected payment method, and transaction time. Full bank account numbers or card details are not stored directly in our system — they are processed through verified, secure payment processors.
Platform usage data
Information about games played, session duration, login frequency, and interactions with platform features is collected for user experience improvement and internal analytics purposes.
2. How Is This Information Used?
Every piece of information collected by gen4 is used for clear and legitimate purposes. We do not use your data beyond the limits set out in this policy.
- Account management: Allows you to log in, manage your balance, make deposits and withdrawals in MYR, and access all platform features.
- Security & verification: Detecting and preventing fraud, unauthorised access and activities that violate our Terms & Conditions.
- Platform improvement: Analysing usage patterns to improve the interface, load speed and overall experience for Malaysia users.
- Service communications: Sending important notifications about your account, security updates and transaction information via email or in-platform notifications.
- Legal compliance: Meeting Malaysian legal requirements, including financial records and reporting mandated by the relevant authorities.
Gen4 does not use your data for third-party advertising without your explicit consent.
3. Cookies & Tracking — How It Works on gen4
The gen4 platform uses cookies and similar tracking technologies to enhance functionality and user experience. Cookies are small text files stored on your device when you browse our platform.
Types of cookies we use
- Session cookies: Required to keep you logged in throughout an active session. This cookie is automatically deleted when you close your browser.
- Persistent cookies: Saving your preferences such as language and display settings for future visits. Storage duration is limited and can be reset by the user.
- Analytics cookies: Used to understand how users interact with the platform for internal improvement purposes. This data is not shared with external advertisers.
You can manage or disable cookies through your browser settings. However, disabling session cookies may affect the login function and navigation within the gen4 platform.
4. Data Storage, Security & Third-Party Sharing
Data security
Gen4 implements comprehensive technical security measures to protect user data. These include SSL encryption for all data transfers, intrusion detection systems and strict access controls to internal databases. Only authorised personnel have access to personal user data, and all such access is logged and monitored.
Data Retention
Active account data is retained for as long as your account remains active. Financial transaction data is kept for the period required under Malaysian law for financial record-keeping purposes. Following account closure, non-financial data will be deleted within a reasonable timeframe unless there is a legal requirement to retain it.
Third-party sharing
Gen4 does not sell, rent, or trade users' personal information to third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- Verified payment processors handling deposit and withdrawal transactions in MYR
- Malaysian legal authorities where required by court order or applicable law
- Technical service providers that support platform operations, bound by strict confidentiality agreements
In all such cases, only the minimum necessary information will be shared, and recipients are required to uphold equivalent data protection standards.
5. User Rights, Policy Changes & How to Contact Us
Access & correction rights
You have the right to request a copy of the personal data we hold about you at any time. If any information is inaccurate or out of date, you can request a correction through your account settings or by contacting our customer support at [email protected].
Right to deletion
You may request account closure and deletion of your personal data. Such requests will be processed subject to applicable legal record-keeping requirements. Any remaining account balance will be settled before the deletion process begins.
Changes to this policy
Gen4 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via email or in-platform notification before they take effect. The date of the most recent update will always be displayed at the top of this document.
Contact us
For any enquiries, requests or complaints regarding your data privacy on the gen4 platform, please reach out to our support team:
- Email: [email protected]
- Live chat: Available in-platform after login, 24 hours a day
- Service language: Malay and English
You can also refer to our FAQ for quick answers to frequently asked questions about privacy and account security.